At Orck Lifestyle, we value your trust and satisfaction. Every product is carefully checked before shipping, but if you face an issue, we have a simple and transparent Refund & Return Policy. Please read the terms below to understand when and how you can request a return, refund, or exchange.
1. Eligibility for Returns
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Products are eligible for return only if they are unopened, unused, and in original packaging.
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Returns must be requested within 7 days of delivery.
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For hygiene and safety reasons, opened or used perfumes cannot be returned.
2. Non-Returnable Items
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Products that have been opened, tested, or used.
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Items purchased during clearance sales, promotions, or with gift vouchers (unless damaged/defective).
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Free gifts, samples, or promotional items.
3. Refunds
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Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days to the original payment method.
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Shipping charges are non-refundable.
4. Exchange Policy
We offer exchanges only if:
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The product is damaged during delivery,
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The product is defective or leaking, or
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You received the wrong item.
Conditions for exchange:
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You must notify us within 48 hours of delivery with clear pictures/videos of the product and packaging.
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The product must be returned in original condition with invoice, tags, and packaging.
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If the requested product is out of stock, you may choose a replacement of equal value or request a refund.
5. How to Request a Return or Exchange
To start a return or exchange, please contact us at:
Email: helpdesk@theorck.com
Address: Mumbai
Phone:
Our support team will guide you with the next steps.
6. Important Notes
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Products must be packed securely to avoid damage during return transit.
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We recommend using a reliable courier service with tracking.
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Approval of refunds or exchanges is at the sole discretion of Orck Perfumes after inspection.
