Last Updated: June 23, 2026

At ORCK, customer satisfaction is important to us. Due to the nature of fragrance products, we maintain strict quality and hygiene standards.

1. Return Eligibility

Returns may be accepted only if:
• The product received is damaged during delivery.
• An incorrect product was delivered.
• The product has a manufacturing defect.

Customers must notify us within 48 hours of delivery.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges on:
• Opened perfume bottles
• Used products
• Products without original packaging
• Gift cards
• Sale or promotional items

3. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery.
• Provide your order number.
• Share clear photographs of the product and packaging.

After verification, we will arrange a replacement or provide a refund where applicable.

4. Refund Process

Approved refunds will be processed to the original payment method within 7–10 business days after approval.

Refund timelines may vary depending on your bank or payment provider.

5. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

6. Shipping Charges

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

7. Contact for Returns

Email: contact@theorck.com
Phone: +91 8433724977
Address: Navi Mumbai, Maharashtra, India