FAQ

Questions, answered.

Everything about orders, payments and our fragrances. Cannot find it? Message us on WhatsApp.

Orders & Delivery

How long does delivery take?

Orders are delivered in 3–5 business days across India. Shipping is free on every order.

How can I track my order?

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Do you deliver outside India?

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Can I change my address after ordering?

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Which payment methods do you accept?

Every order is paid securely online through Razorpay — UPI, cards or netbanking.

Do you offer cash on delivery?

We do not offer cash on delivery. Every order is paid securely online through Razorpay — UPI, cards or netbanking.

Do prices include GST?

Yes. All prices are GST-inclusive.

How do I use a coupon code?

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What size and strength are your perfumes?

Every ORCK perfume is 50 ml with 25% fragrance oil.

Are your fragrances cruelty-free and vegan?

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Can I order a sample or discovery set?

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What is your returns and refund policy?

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How do I reset my password?

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Questions about a scent or an order? We reply on WhatsApp the fastest.