Refund policy
At ORCK, customer satisfaction is important to us. Due to the nature of fragrance products, we maintain strict quality and hygiene standards.
1. Return Eligibility
Returns may be accepted only if:
- The product received was damaged during delivery.
- An incorrect product was delivered.
- The product has a manufacturing defect.
Customers must notify us within 48 hours of delivery.
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or exchanges on:
- Opened perfume bottles
- Used products
- Products without original packaging
- Gift cards
- Sale or promotional items
3. Damaged or Incorrect Orders
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery.
- Provide your order number.
- Share clear photographs of the product and packaging.
After verification, we will arrange a replacement or provide a refund, where applicable.
4. Refund Process
Approved refunds will be processed to the original payment method within 7–10 business days after approval.
Refund timelines may vary depending on your bank or payment provider.
5. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
6. Shipping Charges
Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
7. Contact for Returns & Refunds
Email: theorckhelpdesk@gmail.com
Phone: +91 8433724977
Address: Navi Mumbai, Maharashtra, India