Shipping policy

At ORCK, we aim to make sure your fragrance reaches you safely and promptly. We offer shipping across India on all eligible orders.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking details.

2. Delivery Timeline

Orders are generally delivered within 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery to remote or non-serviceable locations may take additional time.

Please note that delivery timelines are estimates and may be affected by weather, holidays, courier delays, incorrect address details, or other circumstances beyond our control.

3. Shipping Charges

Free shipping is available across India for eligible orders.

Any applicable shipping charges, if introduced for specific orders or locations, will be clearly displayed at checkout before payment.

4. Order Tracking

Once your order has been dispatched, tracking information will be shared with you via the contact details provided during checkout.

You can use the tracking information to check the current status of your shipment.

5. Incorrect or Incomplete Address

Please ensure that your shipping address, phone number, and other delivery details are accurate before placing your order.

ORCK cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible after placing the order.

6. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery period or appears to be lost in transit, please contact us at [support email] with your order number.

We will coordinate with the relevant delivery partner to investigate the shipment and assist you.

7. Damaged Package

If your package arrives visibly damaged or tampered with, please contact us promptly and provide photographs or videos of the package and product.

This will help us investigate the issue and determine the appropriate resolution.

8. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order. If delivery fails because the recipient is unavailable, the address is incorrect, or the order is refused, additional delivery attempts or charges may apply depending on the circumstances.

9. Contact Us

For any shipping-related questions, please contact:

Email: theorckhelpdesk@gmail.com
Phone: +91 8433724977

Please note: Delivery timelines and shipping conditions may vary depending on the destination and circumstances. By placing an order with ORCK, you agree to the terms outlined in this Shipping Policy.